Booking Conditions

In these booking conditions, "we" and/or "us" means Mirador Villa Holidays. "You" means all persons named on the booking form (including anyone who is added or substituted at a later date). The "Owner(s)" means the owners and/or managers of the properties we feature on our website.

1. Except where otherwise specified, we Mirador Villa Holidays Limited of 1 Brisley Court, Kingsnorth, Ashford, Kent TN23 3GE, UK act only as an agent in respect of all bookings we take and/or make on your behalf.
   
   We accept no liability in relation to any contract you enter into or for any services or arrangements (including but not limited to property rental, car hire) you purchase ("arrangements") or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements
   
   
2. The terms and conditions of the supplier(s) of your confirmed arrangements will also apply to your booking. These terms and conditions may limit and/or exclude the supplier's liability to you.
   
   
3. BOOKING : You should initially email us with the details of your chosen property and the dates you wish to reserve it for. You can do this either by standard email or using our Booking Enquiry Form. We will then check with the Owner that the property is still available for those dates. If it is, the Owner will provisionally reserve the property for the dates you have chosen. We will confirm this provisional reservation to you by email or telephone. If you wish to go ahead with your booking you must then complete the Booking Form, print it off, sign it and send it to us together with all appropriate payments (see clause 4 below).
   
   Please note: we must receive your Booking Form within four days of the date of our confirming the provisional reservation to you. Once we have received your Booking Form and all appropriate payments, we will confirm your booking by issuing a confirmation letter (by post) on the Owner's behalf.
   
   
4. TERMS OF PAYMENT : In order to confirm your booking a deposit of 40% of the total cost of the accommodation (or full payment if booking within eight weeks of departure) must be paid at the time of booking. If you wish to purchase the travel insurance policy we offer, all applicable premiums must also be paid at the time of booking (see clause 12).
   
   The balance of the cost of the property you have booked must be received by us, (or where you have been advised otherwise, the Owner) no less than eight weeks before the commencement date of your stay at the property as shown on the confirmation letter, together with the full Security Deposit (if applicable).
   
   If we do not receive all payments due (including any surcharge where applicable) in full and on time, the Owner reserves the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable by you.
   
   If you make payments to us which result in a charge to us (for example an overseas bank to UK bank transfer), you will be responsible for payment of this charge.
   
   Except where otherwise advised or stated in the booking conditions of the Owner(s) concerned, all monies you pay to us for arrangements will be held on behalf of the Owner(s) concerned.
   
   
5. PRICES : The property prices featured on our website are either in pounds sterling, US dollars or euros. We normally require payment in the currency that is relevant to the individual property and shown on the property details page, but where exchange rates are required payment will normally be calculated on the exchange rate on the date of payment. The currency converter provided on the website is there as a guide only.  Prices may be increased by the Owner(s) and passed on to you by us on behalf of the Owner(s) concerned by way of a surcharge should costs increase due to adverse changes in the exchange rate used to calculate the cost of the properties featured. However, once the price of your chosen holiday has been confirmed at the time of booking then (subject to the correction of errors) no additional payments will be requested following settlement of the balance.
   
   Please note, the information and prices shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of loading such information, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
   
   
6. CANCELLATION BY THE CLIENT : If you wish to cancel your booking the party leader must notify us in writing. Cancellation of accommodation will only be effective from the date of receipt by us of the written cancellation advice. If you cancel once your booking has been confirmed, the following charges apply:-
   • 8 weeks or more before your arrival at the property - forfeit of full deposit.
   • Within 8 weeks of your arrival at the property - the full cost of your booking.
   Any amendment charges and overseas transfer fees are not refundable in the event of your cancellation.
   
   
7. CANCELLATION BY THE OWNER : In the very unlikely event that the property you have booked ceases to be available as booked, and the Owner is unable to offer you acceptable alternative accommodation, the Owner will refund to you all the money you have paid (including the deposit).
   
   In this very unlikely situation we shall endeavour to re-schedule any holidays that may have to be cancelled as a result with the Owner concerned to your satisfaction. If this is not possible it is your responsibility to negotiate a reasonable agreement direct with the Owner. We will be happy to pass on any correspondence from you to the Owner and vice versa. However, we shall have no further responsibility towards you and we will not be liable for any costs you may have incurred or pay you any compensation if we are unable to re-schedule your holiday as set out above or you are unable to negotiate a reasonable agreement with the Owner.
   
   
8. ALTERATIONS BY THE CLIENT : If you wish to increase or reduce the number of people in your party, or make a name change or make any other amendments to your booking following the dispatch of the confirmation letter, a fee of £25 per alteration will be charged to cover costs incurred by us together with any costs incurred or imposed by the Owner concerned.
   
   
9. INFORMATION : While we make reasonable efforts to ensure that descriptions supplied by Owners are accurately reproduced on our website, on our documentation and given by us verbally we cannot accept responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by the Owner, nor can we accept any responsibility for any other inaccurate, incomplete or misleading information or errors appearing on our website except where this arises out of our negligence or that of any of our employees (providing they were at the time acting within the course of their employment.) Minor differences between photographs and text and actual property may occur. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.
   
   Where we carry out a personal inspection of a property, this is for the purpose of ensuring that the property meets the general overall standard we require of all the properties we advertise. We do not undertake inspections in order that we can advise you of their suitability for your particular needs and any statements we make to you concerning the property or its amenities should not be used by you as the basis for deciding whether to book that property.
   
   
10. YOUR RESPONSIBILITIES : Unless otherwise stated, a security deposit is required for most properties to cover the cost of any damages and/or breakages and the cost of telephone and other services incurred and which are payable by you during your stay. If no damage and/or costs as stated above has been caused and/or incurred by you or you have settled the cost of these direct with the Owner before your departure from the property the security deposit will be returned in full as soon as possible after the end of your holiday.
    
    Only those persons named on the booking form may use and stay at the property(s) booked. In the event that the maximum number allowed at the property is exceeded without the prior agreement of the Owner, the Owner reserves the right to terminate the booking of the party in question at their sole discretion. You must maintain the property in the same state of repair and condition as at the date of your arrival at the property and you must leave the property in the same state of cleanliness and general order and repair in which you found it.
    
    Should any of the equipment or furnishings in the property be lost or damaged or the property itself be damaged you if the Owner prefers will be required to make immediate cash settlement with the Owner, rather than having the monies deducted from any security deposit you have paid to us (if applicable), or, if the security deposit is not sufficient to cover the cost of any damage caused and/or costs incurred and/or services payable by you in addition to forfeiting your damage deposit or, (if so requested by the Owner) with us on the Owner's behalf for any necessary replacements or repair either before or after your departure from the property. If you make immediate cash settlement with the Owner or us and the security deposit or any part of it is not required, such amount as is not required by the Owner will be refunded to you on your return.
    
    
11. AIR TRANSPORT : Please note that we do not sell or make available for sale or process the sale of flights. Any contract you have in respect of flights will be with the flight provider concerned.
    
    
12. PERSONAL TRAVEL INSURANCE : You are strongly recommended to take out personal travel insurance. If you decide to purchase travel insurance from us, the appropriate premium should be paid at the time of booking. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them on holiday with you. We cannot accept any responsibility in the event that you have failed to arrange travel insurance.
    
    
13. CAR HIRE : We may refer you to car hire companies from time to time. These companies are entirely separate companies from us and your contract for car hire is strictly between you and them. Any complaints should be addressed directly to the car hire company. Please also see clause 1 above and our conditions of website use.
    
    
14. COMPLAINTS : As we act only as agent in all bookings we take and/or make we cannot accept responsibility for the properties we feature. Please see clause 1 above. If you have a complaint regarding the property you have booked you must first inform the Owner or their local representative. If you are unable to contact the Owner whilst at the property with your complaint, please contact us immediately whereupon we will endeavour to assist you. If, after that, you feel that the problem has not been resolved, you should write to us telling us about your complaint within 7 days of returning from your holiday.
    
    We will forward your written complaint to the Owner and pass on any response from the Owner to you. It is your responsibility to take the complaint up with the Owner direct.
    
    
15. LIABILITY : As we act only as agent for the Owners we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owners. If you have any complaints regarding any services we provide (as opposed to any provided by the Owner), you must inform us straightaway in writing and in any event within 28 days of the end of any arrangements booked through us.
    
    We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an Owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.
    
    

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Mirador Villa Holidays Limited Registered in England No. 2796964 7 Registered address: 1 Brisley Court, Kingsnorth, Ashford, Kent TN23 3GE